Frequently Asked Questions
It is the policy of our centre that all invoices must be paid in full at the time of consultation or discharge. Our Veterinarians will communicate with you at all times, so that are you are always aware of what charges may be incurred for treatment. We aim to work with you wherever possible, to ensure that your pet receives the best treatment within your budget.
If your pet is admitted to the AAERC, our Veterinarians will construct an itemised and printed estimate for you for all expected costs. We require a 50% deposit of this estimate on admission into the centre. We require the balance of the bill to be paid when your pet is discharged. We aim to keep you abreast of the bill at all times and will make every attempt to contact you if significant charges are to be incurred that may cause the bill to exceed the given estimate.
If your pet is in care of our centre for more than 24 hours, we appreciate ongoing daily deposits during your pet’s stay. You will be updated on your bill throughout your pet’s time with us.
We offer VetPay as an alternative means of payment. Please feel free to discuss this option with our staff. Please click on link for details www.vetpay.com.au
We understand that its very worrying when your pet is unwell or injured. At AAERC, we understand how much your pet means to you, and we aim to make their stay as comfortable as possible for them and worry free for you. We encourage you to call us on 08 8371 0333 at any time of the day or night for updates on your pet’s condition during their stay.
Regardless of which department your pet has been admitted under, they will be cared for 24 hours a day within our fully equipped Specialty and Emergency Centre by our highly trained staff.
We aim to update you via phone at least once every 12 hours. This will include updates on your pet’s condition, any changes in treatment plans, an update on the balance of your bill, any further financial estimates that may be required, and a prediction of when your pet may be able to be discharged. We ask that you please nominate one family member for us to remain in contact with, to avoid any confusion that may arise from speaking with multiple family members.
Depending on your pet’s illness, we may recommend that they are discharged back to their regular Veterinarian for ongoing care if they are not quite ready to go home. If this is the case, we will contact your regular Veterinarian to discuss your pet’s condition and treatment with them. We will then be in touch with you to arrange a discharge time, where the Veterinarian will discuss your pet’s care with you and answer any questions you may have.
Whether your pet needs to stay in our care, or they are able to go home following consultation, all information from your pet’s visit including their clinical history, laboratory results, and x-rays or other images, will be sent via email to your regular Veterinarian, so they will be kept up to date with your pet’s condition at all times.