For Pet Owners – Services

If you would like to make an appointment to see any of our Referral Veterinarians (Surgery, Medicine, Dentistry, or Cardiology), the following information explains the process.

  1. If you haven’t already, please make an appointment with your regular general practice Veterinarian. They will be able to liaise with us on your behalf to determine which department they should refer you to, and when an appointment may be available.
  2. Your regular Veterinarian will advise you of who you will be coming to see at AAERC.
  3. Your regular Veterinarian will write a referral letter for us, detailing your pet’s condition and any current treatments, along with their relevant medical history. Your Veterinarian will email this letter to us on your behalf.
  4. After we have received this information, we are then able to make an appointment for you. Most of the time, this means that you are able to contact us the same day, or the following day, and our friendly reception staff can then schedule an appointment for you. In some cases, your Veterinarian may call us directly and discuss your pet’s case with us on your behalf. Your regular Veterinarian will then advise you on what, if anything you may be required to do, which in most cases will include contacting us to make an appointment.
  5. When you call, our friendly reception staff will advise you of any special preparation you may need to undertake for your pet’s visit. In all cases, we ask that you please bring with you any medication that your pet may currently be prescribed. For some appointments, we may recommend that your pet fasts for some time prior. Our staff will advise you at the time of your call. Phone 08 8371 0333.
  6. Please note, appointments for our Referral Veterinarians are not able to be made after hours.
Our 24 hour vet

Emergency 24 Hour Vets

The Emergency Department at AAERC runs in a very similar fashion to the ER at a human hospital. With 6 full-time and several part-time dedicated Emergency Veterinarians, and a nursing staff of 15 highly trained emergency Nurses, as well as ancillary support staff such as animal attendants, receptionists, and cleaners, we are open 24 hours a day, 365 days a year to look after your pet.

Just like in a human hospital, our staff are trained to triage your pet from the moment you contact us by telephone, to when you arrive at the clinic, to when you see the Veterinarian with your pet. This means that we first attend to pets with the most urgent conditions as a priority, which can sometimes mean there may be a waiting time.

Our staff have gold standard technology at their disposal, including automated laboratory equipment, digital x-ray, advanced anesthesia, CT imaging, fluoroscopy, endoscopy, ultrasound, and advanced diagnostic and monitoring equipment to give your pet the very best care possible. We hope if we ever need to see you and your pet in the ER, it is for something minor!

The Emergency Department is open 24 hours a day to allow pet owners to seek treatment for absolutely any condition when their regular Veterinarian is not available. The Emergency Department operates in a similar way to a human hospital, in that patients are triaged on arrival by our highly trained Emergency Nursing and Reception staff, and are seen in order of urgency, rather than in order of arrival. The Emergency Department sees a wide variety of medical and surgical conditions, including:

  • Hit by car injuries
  • Fractures
  • Head injuries
  • Wounds, cuts, lacerations
  • Seizures
  • Heart disease
  • Drowning
  • Ear infections
  • Urinary tract infections
  • Neurological conditions
  • Emergency surgery
  • Complicated diabetes
  • Caesareans
  • Medical conditions such as vomiting and diarrhoea

What to do if your pet needs to come and see us

  1. If your regular Veterinarian is closed, or unable to see you, or you do not have a regular Veterinarian, our Emergency Department is fully staffed and are available to see you and your pet 24 hours a day, 365 days a year.
  2. Whilst you do not need an appointment to see one of our Emergency Veterinarians, we recommend that you call before coming to see us, so that we can advise you of any first aid measures that may be appropriate for your pet’s condition.  Please note that waiting times are unpredictable, and are subject to constant change. Our Veterinarians see patients in order of urgency of the condition, which may mean that patients that are currently stable may have long waiting times. Your pet will be assessed by our trained Emergency staff on arrival.
  3. When you arrive, we will ask you to complete a registration form whilst your pet is assessed by one of trained staff. If your pet is suffering from a serious condition, they will be taken through to our treatment room by one of our staff so that the Veterinarian can begin their assessment and emergency treatment immediately. In this case, we ask that you remain at reception, and Emergency clinical staff will be with you as soon as possible to update you on your pet’s condition.

Surgical Department

The Surgical Department at AAERC caters to the surgical needs of your pet 365 days a year. The surgical team, led by Dr. John Punke, are available 24 hours a day for routine and complex surgeries during the day, and for emergency surgeries after hours. The Surgical Department boasts a team of 6 highly trained Surgical Nurses, and together with the support of hospital staff, they perform a varied list of procedures including spinal and neurosurgery, open chest surgery, surgical oncology, orthopedics, soft tissue surgery, and other specialised surgical procedures.

Dr. Punke and Dr Yap accept patients on a referral and emergency basis. The usual process for referrals is first to obtain a referral letter from your regular Veterinarian, who will email or fax this to us at AAERC. Your usual Veterinarian will ask you to give us a phone call during business hours to make an appointment for a consultation to see Dr. Punke or Dr Yap, who will spend time with you discussing your pet’s needs. Together, you will decide on a treatment plan, and associated costs and procedures will be discussed with you.

Some procedures or tests may be able to be performed that day, while others may require another appointment at a later time. Our Surgical Department have gold standard technology at their disposal, including automated laboratory equipment, digital x-ray, advanced anaesthesia, mechanical ventilation, arthroscopy, laparoscopy, CT imaging, fluoroscopy, ultrasound, endoscopy, bronchoscopy, ECG and advanced diagnostic and monitoring equipment, so you may rest assured that your pet is receiving the very best care possible.

The Surgical Department accepts referrals for an extensive array of surgical conditions, including:

  • Cruciate ligament repair
  • Fracture repair
  • Orthopaedic surgery
  • Soft tissue surgery
  • Tumour removal
  • Abdominal surgery
  • Heart surgery
  • Neurosurgical conditions including spinal disease

Medical Department

The Medicine Department at AAERC serves the needs of your pet through referral to Dr. Matthew Woodruff, our Medicine Resident. Dr. Woodruff accepts patients for neurological workups, oncology including chemotherapy, internal medicine, ultrasonography, endoscopy and bronchoscopy, and complex medical cases.

The usual process for referrals is first to obtain a referral letter from your regular Veterinarian, who will email or fax this to us at AAERC. Your regular Veterinarian will ask you to give us a phone call during business hours to make an appointment for a consultation to see Dr. Woodruff, who will spend time with you discussing your pet’s needs.

Together, you will decide on a treatment plan, and associated costs and procedures will be discussed with you. Some procedures or tests may be able to be performed that day, while others may require another appointment at a later time.

Dr. Woodruff also performs ultrasonography on an outpatient basis. This means that your pet will spend a few hours in the clinic with Dr. Woodruff, who will then send the ultrasound report back to your referring Veterinarian, who will inform you of the results. Typically, there is no need to speak with Dr. Woodruff for these cases.

Our Medicine Department have gold standard technology at their disposal, including automated laboratory equipment, digital x-ray, advanced anesthesia, CT imaging, fluoroscopy, ultrasound, endoscopy, bronchoscopy, ECG and advanced diagnostic and monitoring equipment to give your pet the very best care possible.

The Medicine Department accepts referrals for all medical conditions, including:

  • Complex medical conditions
  • Diabetic management
  • Endocrine diseases
  • Autoimmune diseases
  • Infectious diseases
  • Rare and unusual diseases
  • Neurological diseases
  • Cancer and chemotherapy
  • Ultrasonography

Dentistry Department

The Dentistry Department at AAERC is run by Dr. Kirsten Hailstone, Resident in Small Animal Dentistry. Dentistry is the branch of Veterinary Medicine that deals with the diagnosis, prevention, and treatment of the diseases of the teeth, gums and other structures of the mouth

Dental hygiene and health for your dog or cat are just as important to their overall health and quality of life as it is to yours. Just like with our own teeth, dentistry is all about prevention.

Dr. Kirsten and her specially trained nursing staff deliver a variety of both preventative and corrective procedures, including dental radiography, repair of fractured teeth, root canal therapy, placement of dental crowns and implants, facial fracture repair, and advanced extractions with the use of biosynthetic bone grafts.

If you would like to make an appointment to see Dr. Hailstone for a dental assessment or procedure, you do not require an appointment from your regular Veterinarian. Simply contact AAERC during business hours, and our friendly staff can make a time that suits you. Dr. Hailstone will discuss with you any tests required and will advise you of any procedures that she recommends.

All costs will be discussed with you, and you will be kept fully informed of your pet’s progress throughout the process. Our Dentistry Department has access to state of the art dental radiography, specialised dental implant materials and equipment, and advanced anesthesia and monitoring equipment to give your pet the highest standard of care such as you would wish for your own dental health.

The Dentistry Department accepts referrals for a variety of dental conditions, including:

  • Full dental assessments
  • Periodontics
  • Endodontics
  • Orthodontics
  • Prosthodontics
  • Root canal procedures
  • Tooth capping
  • Tooth Extractions
  • Dental crowns and implants
  • Jaw and facial fracture repair

Cardiology Department

The Cardiology Department at AAERC is staffed with a Cardiorespiratory Specialist who visits AAERC once every month to see patients referred to him from their regular Veterinarian. Dr Richard Woolley sees pets with heart or lung disease, and performs screening for breed related heart conditions. Dr Woolley is able to perform cardiac surgery including pacemaker insertion, balloon valvuloplasties, and PDA surgeries.  Individualised treatment and follow – ups will help keep your pet happy and comfortable with their heart problem.

The Cardiology Department has gold standard technology at their disposal, including automated laboratory equipment, digital xray, advanced anaesthesia, CT imaging, endoscopy, fluoroscopy, ECG, ultrasound, and advanced diagnostic and monitoring equipment to give your pet the very best care possible.

The Cardiology Department accepts referrals for all medical and surgical cardiac conditions and diagnostics, including:

  • Investigation and treatment of heart disease
  • Echocardiography
  • Electrocardiography
  • Computed tomography and fluoroscopy
  • Pacemaker insertion
  • Closure of Persistent Right Aortic Arch (PRRA)
  • Closure of Patent Ductus Arteriosus (PDA)
For Pet Owners

If you would like to make an appointment to see any of our Referral Veterinarians (Surgery, Medicine, Dentistry, or Cardiology), the following information explains the process.

  1. If you haven’t already, please make an appointment with your regular general practice Veterinarian. They will be able to liaise with us on your behalf to determine which department they should refer you to, and when an appointment may be available.
  2. Your regular Veterinarian will advise you of who you will be coming to see at AAERC.
  3. Your regular Veterinarian will write a referral letter for us, detailing your pet’s condition and any current treatments, along with their relevant medical history. Your Veterinarian will email this letter to us on your behalf.
  4. After we have received this information, we are then able to make an appointment for you. Most of the time, this means that you are able to contact us the same day, or the following day, and our friendly reception staff can then schedule an appointment for you. In some cases, your Veterinarian may call us directly and discuss your pet’s case with us on your behalf. Your regular Veterinarian will then advise you on what, if anything you may be required to do, which in most cases will include contacting us to make an appointment.
  5. When you call, our friendly reception staff will advise you of any special preparation you may need to undertake for your pet’s visit. In all cases, we ask that you please bring with you any medication that your pet may currently be prescribed. For some appointments, we may recommend that your pet fasts for some time prior. Our staff will advise you at the time of your call. Phone 08 8371 0333.
  6. Please note, appointments for our Referral Veterinarians are not able to be made after hours.
Emergency
Our 24 hour vet

Emergency 24 Hour Vets

The Emergency Department at AAERC runs in a very similar fashion to the ER at a human hospital. With 6 full-time and several part-time dedicated Emergency Veterinarians, and a nursing staff of 15 highly trained emergency Nurses, as well as ancillary support staff such as animal attendants, receptionists, and cleaners, we are open 24 hours a day, 365 days a year to look after your pet.

Just like in a human hospital, our staff are trained to triage your pet from the moment you contact us by telephone, to when you arrive at the clinic, to when you see the Veterinarian with your pet. This means that we first attend to pets with the most urgent conditions as a priority, which can sometimes mean there may be a waiting time.

Our staff have gold standard technology at their disposal, including automated laboratory equipment, digital x-ray, advanced anesthesia, CT imaging, fluoroscopy, endoscopy, ultrasound, and advanced diagnostic and monitoring equipment to give your pet the very best care possible. We hope if we ever need to see you and your pet in the ER, it is for something minor!

The Emergency Department is open 24 hours a day to allow pet owners to seek treatment for absolutely any condition when their regular Veterinarian is not available. The Emergency Department operates in a similar way to a human hospital, in that patients are triaged on arrival by our highly trained Emergency Nursing and Reception staff, and are seen in order of urgency, rather than in order of arrival. The Emergency Department sees a wide variety of medical and surgical conditions, including:

  • Hit by car injuries
  • Fractures
  • Head injuries
  • Wounds, cuts, lacerations
  • Seizures
  • Heart disease
  • Drowning
  • Ear infections
  • Urinary tract infections
  • Neurological conditions
  • Emergency surgery
  • Complicated diabetes
  • Caesareans
  • Medical conditions such as vomiting and diarrhoea

What to do if your pet needs to come and see us

  1. If your regular Veterinarian is closed, or unable to see you, or you do not have a regular Veterinarian, our Emergency Department is fully staffed and are available to see you and your pet 24 hours a day, 365 days a year.
  2. Whilst you do not need an appointment to see one of our Emergency Veterinarians, we recommend that you call before coming to see us, so that we can advise you of any first aid measures that may be appropriate for your pet’s condition.  Please note that waiting times are unpredictable, and are subject to constant change. Our Veterinarians see patients in order of urgency of the condition, which may mean that patients that are currently stable may have long waiting times. Your pet will be assessed by our trained Emergency staff on arrival.
  3. When you arrive, we will ask you to complete a registration form whilst your pet is assessed by one of trained staff. If your pet is suffering from a serious condition, they will be taken through to our treatment room by one of our staff so that the Veterinarian can begin their assessment and emergency treatment immediately. In this case, we ask that you remain at reception, and Emergency clinical staff will be with you as soon as possible to update you on your pet’s condition.
Surgical

Surgical Department

The Surgical Department at AAERC caters to the surgical needs of your pet 365 days a year. The surgical team, led by Dr. John Punke, are available 24 hours a day for routine and complex surgeries during the day, and for emergency surgeries after hours. The Surgical Department boasts a team of 6 highly trained Surgical Nurses, and together with the support of hospital staff, they perform a varied list of procedures including spinal and neurosurgery, open chest surgery, surgical oncology, orthopedics, soft tissue surgery, and other specialised surgical procedures.

Dr. Punke and Dr Yap accept patients on a referral and emergency basis. The usual process for referrals is first to obtain a referral letter from your regular Veterinarian, who will email or fax this to us at AAERC. Your usual Veterinarian will ask you to give us a phone call during business hours to make an appointment for a consultation to see Dr. Punke or Dr Yap, who will spend time with you discussing your pet’s needs. Together, you will decide on a treatment plan, and associated costs and procedures will be discussed with you.

Some procedures or tests may be able to be performed that day, while others may require another appointment at a later time. Our Surgical Department have gold standard technology at their disposal, including automated laboratory equipment, digital x-ray, advanced anaesthesia, mechanical ventilation, arthroscopy, laparoscopy, CT imaging, fluoroscopy, ultrasound, endoscopy, bronchoscopy, ECG and advanced diagnostic and monitoring equipment, so you may rest assured that your pet is receiving the very best care possible.

The Surgical Department accepts referrals for an extensive array of surgical conditions, including:

  • Cruciate ligament repair
  • Fracture repair
  • Orthopaedic surgery
  • Soft tissue surgery
  • Tumour removal
  • Abdominal surgery
  • Heart surgery
  • Neurosurgical conditions including spinal disease
Medical

Medical Department

The Medicine Department at AAERC serves the needs of your pet through referral to Dr. Matthew Woodruff, our Medicine Resident. Dr. Woodruff accepts patients for neurological workups, oncology including chemotherapy, internal medicine, ultrasonography, endoscopy and bronchoscopy, and complex medical cases.

The usual process for referrals is first to obtain a referral letter from your regular Veterinarian, who will email or fax this to us at AAERC. Your regular Veterinarian will ask you to give us a phone call during business hours to make an appointment for a consultation to see Dr. Woodruff, who will spend time with you discussing your pet’s needs.

Together, you will decide on a treatment plan, and associated costs and procedures will be discussed with you. Some procedures or tests may be able to be performed that day, while others may require another appointment at a later time.

Dr. Woodruff also performs ultrasonography on an outpatient basis. This means that your pet will spend a few hours in the clinic with Dr. Woodruff, who will then send the ultrasound report back to your referring Veterinarian, who will inform you of the results. Typically, there is no need to speak with Dr. Woodruff for these cases.

Our Medicine Department have gold standard technology at their disposal, including automated laboratory equipment, digital x-ray, advanced anesthesia, CT imaging, fluoroscopy, ultrasound, endoscopy, bronchoscopy, ECG and advanced diagnostic and monitoring equipment to give your pet the very best care possible.

The Medicine Department accepts referrals for all medical conditions, including:

  • Complex medical conditions
  • Diabetic management
  • Endocrine diseases
  • Autoimmune diseases
  • Infectious diseases
  • Rare and unusual diseases
  • Neurological diseases
  • Cancer and chemotherapy
  • Ultrasonography
Dentistry

Dentistry Department

The Dentistry Department at AAERC is run by Dr. Kirsten Hailstone, Resident in Small Animal Dentistry. Dentistry is the branch of Veterinary Medicine that deals with the diagnosis, prevention, and treatment of the diseases of the teeth, gums and other structures of the mouth

Dental hygiene and health for your dog or cat are just as important to their overall health and quality of life as it is to yours. Just like with our own teeth, dentistry is all about prevention.

Dr. Kirsten and her specially trained nursing staff deliver a variety of both preventative and corrective procedures, including dental radiography, repair of fractured teeth, root canal therapy, placement of dental crowns and implants, facial fracture repair, and advanced extractions with the use of biosynthetic bone grafts.

If you would like to make an appointment to see Dr. Hailstone for a dental assessment or procedure, you do not require an appointment from your regular Veterinarian. Simply contact AAERC during business hours, and our friendly staff can make a time that suits you. Dr. Hailstone will discuss with you any tests required and will advise you of any procedures that she recommends.

All costs will be discussed with you, and you will be kept fully informed of your pet’s progress throughout the process. Our Dentistry Department has access to state of the art dental radiography, specialised dental implant materials and equipment, and advanced anesthesia and monitoring equipment to give your pet the highest standard of care such as you would wish for your own dental health.

The Dentistry Department accepts referrals for a variety of dental conditions, including:

  • Full dental assessments
  • Periodontics
  • Endodontics
  • Orthodontics
  • Prosthodontics
  • Root canal procedures
  • Tooth capping
  • Tooth Extractions
  • Dental crowns and implants
  • Jaw and facial fracture repair
Cardiology

Cardiology Department

The Cardiology Department at AAERC is staffed with a Cardiorespiratory Specialist who visits AAERC once every month to see patients referred to him from their regular Veterinarian. Dr Richard Woolley sees pets with heart or lung disease, and performs screening for breed related heart conditions. Dr Woolley is able to perform cardiac surgery including pacemaker insertion, balloon valvuloplasties, and PDA surgeries.  Individualised treatment and follow – ups will help keep your pet happy and comfortable with their heart problem.

The Cardiology Department has gold standard technology at their disposal, including automated laboratory equipment, digital xray, advanced anaesthesia, CT imaging, endoscopy, fluoroscopy, ECG, ultrasound, and advanced diagnostic and monitoring equipment to give your pet the very best care possible.

The Cardiology Department accepts referrals for all medical and surgical cardiac conditions and diagnostics, including:

  • Investigation and treatment of heart disease
  • Echocardiography
  • Electrocardiography
  • Computed tomography and fluoroscopy
  • Pacemaker insertion
  • Closure of Persistent Right Aortic Arch (PRRA)
  • Closure of Patent Ductus Arteriosus (PDA)

Contact us to enquire about how we can help today

Phone: (08) 8371 0333